IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS BEFORE PURCHASE

Hold on there lovely.... Please read our Terms and Conditions (“the Terms”) carefully before signing up for any memberships.

We've tried to keep it short(ish) and simple but by signing our terms and conditions you are confirming that you have read the Terms and agree to be bound by them. It is the most boring part of it all, but once it’s done, the fun can commence!

We promise we won't do anything dodgy with your info. We will, however, use your personal details and information sensibly to provide you with use of our services and facilities, to administer and maintain our membership records, to process your application and payments, to verify your identity and to carry out market research. We may keep your information for a reasonable period for these purposes. It's highly unlikely but we may have to share your information with our service providers and with other third parties to comply with our legal or regulatory obligations, for the prevention of fraud or other crimes, and in the case of medical emergencies. If your personal details change, if you change your mind about how you wish to be contacted, or if you have any queries about how we use your information, please let us know.

We send important weekly updates to our members via a mailing system called Mailchimp. You need to be subscribed to this email as a member - we share community updates, details about free events, and studio information. We will not share your data with any 3rd parties.

You can attend 10 Large Group PT Sessions per week, all standard classes are included - maximum 2 Large Group PT Sessions per day. Our ‘Warrior Project’ Small Group PT (semi-private) Sessions are also included - 1 session per week.

Some events may be excluded from this membership or you may have to pay extra. Anytime Gym opening times are: 6am to 9pm on weekdays, 8am-4pm on weekends. 9am to 4pm on bank holidays.

1. ABOUT THESE CONDITIONS

1. The following details the terms and conditions that apply to using this Website and the purchase of Goods and Services from us. If you do not agree to these terms and conditions, you must not use this website.

2. This Website and the Good and Services provided are supplied by StrongHer Women Limited (referred to in this document as “we”, “us” and “our”). References including “you” and “your” refer to the user of this Website, purchaser of Goods or Services from us.

3. The Terms and Conditions should be read thoroughly prior to using the Website or purchasing Goods or Services from StrongHer Women Limited.

4. We reserve the right to change the Terms and Conditions at any time. Terms and Conditions will be reviewed each month and the most updated version will be published on the website.

5. Prices will be determined by StrongHer and we reserve the right to review and change membership periodically.

30 days notice will be given for any price increase below 10%

60 days notice will be given for any price increase over 10%

6. Any questions should be directed to info@strongher.co.uk, or by our ‘Contact Us’ section of the Website.

2. INFORMATION ABOUT US

StrongHer Women Limited is a company registered in England and Wales under company number 10623951, whose registered office is at 19a Cudworth Street, London, E1 5QU.

3. INTERPRETATION

Definitions

“Account" StrongHer Women Limited Customer Account;

“Agreement” A Customer Account opened with StrongHer and agreement to the Conditions;

“Package" – Multiple Credits purchased at discounted rates;

“Classes” or “Sessions” Any exercise Session, activity and/or other programme provided by us or on our behalf at the Studio as part of the Services;

“Conditions” The Terms and Conditions as set out in this document and as amended from time to time in accordance with Condition 1.4 above;

“Credit” Credits purchased via our Website or App and used to make bookings for Sessions;

“Customer” The person or persons who enters into an Agreement with us and purchases

Goods and/or accepts Services;

“Facilities” Our studios, equipment, facilities, reception area, changing rooms, Therapy room or outdoor area;

“Goods” any Goods offered for sale on our Website or at any of our Studios or in partnership with affiliated brands;

“Health Commitment Statement” The Health Commitment Statement (‘HCS’) sets the standards that health and fitness facilities and users can reasonably expect from each other in regards to the health of the user.

“Intellectual Property Rights” patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights, goodwill and the right to sue for passing off, rights in designs, Website content and design, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

“Representative” officers, agents, employees, instructors, ambassadors, or other representatives of StrongHer.

“Services” services available to you via the Website and the StrongHer app in connection with StrongHer, including but not limited to the Sessions;

“Studios” any of our Studios, as published on our Website, including any property relating to part of the Studios

“Venue” any of our Studios, Reception, Changing Room facilities, Therapy room and Waiting Areas, including any property relating to part of the Venue; and “Website” www.strongher.co.uk

“App” StrongHer App available to download on the App Store and Android

“StrongHer” StrongHer Women Limited

Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

4. USERS OF OUR FACILITY

1. a. You must be over 16 years to attend any of our Sessions or to use any of our studio facilities at the premises.

1. b. Children between the ages of 14-16 can attend the gym area and must be accompanied by a parent/guardian/person over the age of 18.

2. You agree to comply with our Code of Conduct which can be found on the StrongHer App. The Code of Conduct concerns opening hours, use of our facilities, community communication platform. your conduct, Instructors and Sessions. They are subject to change.

3. We reserve the right to refuse you access to the Venues and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the Venue or participants in our Sessions.

4. You agree to us taking photographs and/or videos inside the studio and/or during Sessions at any time, such photographs to be used for promotional purposes. Be mindful of capturing any people in the frame of footage.

5. HEALTH COMMITMENT STATEMENT

Your health is your responsibility. The management and staff are dedicated to helping you take every opportunity to enjoy the facilities that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.

OUR COMMITMENT TO YOU

1. We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.

2. We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.

3. We will take all reasonable steps to make sure that our staff are qualified to the fitness industry standards with a minimum of Level 2 fitness instructing qualification, or have an adequate qualification required to the type of class they teach.

4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.

YOUR COMMITMENT TO US

1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice.

2. You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.

3. You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has had first-aid training.

4. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.

This statement is for guidance only. It is not a legally binding agreement between you and us and does not create any obligations which you or we must meet.

6. LIABILITY WAIVER

Because physical exercise can be strenuous and subject to risk of serious injury, we urge you to obtain a physical examination from a doctor before using any exercise equipment or participating in any exercise activity. You (each client, guest, and all participating family members) agree that if you engage in any physical exercise or activity, or use any gym amenity on the premises or off premises, you do so entirely at your own risk. Any recommendation for changes in diet, including the use of food supplements are entirely your responsibility, and you should consult a physician prior to undergoing any dietary or food supplement changes. You agree that you are voluntarily participating in these activities and use of these facilities and premises and assume all risks of injury, illness, or death. We are also not responsible for any loss of your personal property.

This waiver and release of liability includes, without limitation, all injuries which may occur as a result of:

1. your use of all amenities and equipment in the facility and your participation in any activity, Session, program, personal training or instruction;

2. the sudden and unforeseen malfunctioning of any equipment;

3. our instruction, training, supervision, or dietary recommendations; and

4. your slipping and/or falling while in the building, or on the premises, including adjacent footpaths and parking areas.

You acknowledge that you have carefully read this “waiver and release” and fully understand that it is a release of liability. You expressly agree to release and discharge the gym, and all affiliates, employees, agents, representatives, successors, or assigns, from any and all claims or causes of action and you agree to voluntarily give up or waive any right that you may otherwise have to bring a legal action against the gym for personal injury or property damage.

To the extent that statute or case law does not prohibit releases for negligence, this release is also for negligence on the part of the facility, its agents, and employees.

If any portion of this release from liability shall be deemed by a court of competent jurisdiction to be invalid, then the remainder of this release from liability shall remain in full force and effect, and only the offending provision or provisions shall be severed.

COMPENSATION

We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to:

1. Your own fault;

2. A third party unconnected with the provision of our services; or

3. Events which we could not have foreseen or avoided even if we had taken all of the responsible precautions our liability to compensate you (other than in the case of personal injury or death caused by our negligence) will be limited to £250 having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.

7. CREDITS

1. To book a Session, your account must include at least one Credit. One Credit entitles you to attend one Session.

2. You can purchase Credits via our Website or at our Venue.

3. Memberships can be purchased with unlimited usage of Sessions. Unlimited is equal to 2 Sessions per day, bookable online. Up to 10 Sessions a week can be used at the discretion of StrongHer.

4. Memberships details are available via a meeting in studio with the sales team.

5. Credits purchased as part of Packages have expiry dates, so you are required to read the expiry date shown before buying the Credits.

6. Subject to any statutory right of cancellation, payments for Credits are non-refundable unless otherwise stated in these Conditions.

7. For full expiration/cancellation policies, please see below. Memberships must be cancelled in writing to info@strongher.co.uk and an exit meeting attended. Please note removing a credit card on your account does not constitute cancelling your contract.

8. Discounts are unique to each offer. Offers are subject to our discretion and may be withdrawn at any time and without notice. Discounts cannot be re-used and are valid once per customer unless otherwise stated in the terms of the Discount.

8. CANCELLATION POLICY / EXPIRATION DATES

Terms AutoPay/Contract Expiration Cancellation Notice Period & Contract

6 Weeks to StrongHer Programme

One-off 6 week membership inclusive of unlimited Sessions* (2 Sessions per day and/or 10 Sessions per week) per week as well as use of facilities between 6am-9pm weekdays, 9am-4pm Saturday, 9am - 1:30pm Sunday.

Expiration - At the end of 6 weeks

This membership is billed once upon purchase and is available for 6 weeks from start date. No reimbursement can be processed, this includes any deposits paid. You can take upto one weeks' pause in your 6 weeks, but this must be pre-agreed at point of sale with the team, otherwise it will not be valid. In this instance, your 6 weeks will be extended by one week.

Following the 6 Weeks To StrongHer Programme, we will extend an offer whereby you can claim the monies paid to be credited against a 12- month Large Group PT Sessions & Gym Membership only. If this 12-month membership is cancelled earlier than the 12-month membership, the weekly discounted credit back will be void from the date of cancellation.

CHANGE OF MEMBERSHIP AND CANCELLATION

Cancellation due to special conditions - For serious illness/injury and upon presentation of medical condition proof. For any relocation more than 12 miles away and upon presentation of an official document to prove the change of address. Write to info@strongher.co.uk

CLASS CANCELLATIONS

More than 12 hours before a Session: no charge

Between 3 hours and 12 hours before a Session:

£10 charge if Unlimited Membership, 6 Weeks to StrongHer and 6 Weeks to Warrior, Warrior Large Group PT Sessions.

Lose a Session for 2PW, 3PW, Drop Ins, Class packs, Warrior Small Group PT (semi-private) Sessions.

Less than 3 hours before a Session: £16 charge AND lose a Session

No-show: £16 charge AND lose a Session

Every calendar month member will get ONE FREE PASS - meaning you can cancel less than 12 hours before a Session and not get charged or lose a Session. You can only use this the first time you late cancel in a calendar month, not at any time in the month that you choose. To use the pass please email info@strongher.co.uk to process this manually for you.

9. BOOKING A SESSION

1. Advanced booking of Sessions is available via our app up to 7 days in advance

2. All Sessions are subject to availability and we cannot guarantee spaces will be available to any Sessions, even if you have Credits in your account.

3. If you provide more than 12 hours notice of cancellation prior to the start time of the Sessions, your Credit will be refunded. If your booking is cancelled within 12 hours of the start time of the Session, you will lose your credit and/or be liable to a fee

4. If the Session you wish to attend is fully booked, you may choose any other Session with remaining spaces.

5. When a spot becomes available in the Session, you will be added to the Session before it begins, should you have at least one Session in your account. You will receive an email confirming your booking.

6. If StrongHer cancels a Session, you will receive your Credit back as a refund.

10. LATENESS POLICY

We operate a policy which prevents you taking part in a Session if you are more than 5 minutes late of the start time (Large Group PT Sessions) and 15 minutes late (Small Group PT (semi-private) Sessions) This policy is in place to prevent injury and to be mindful of the coach and other participants in the Session. Where you are not permitted to join a Session because of your late arrival it shall be classed as a late cancel and loss of credit/fees apply

11. USE OF OUR WEBSITE

1. Use of our Website includes accessing, browsing or registering to use our Website. Using the Website is confirmation these Conditions are agreed to and will comply with them.

2. The Website will be updated and content may change at any time. The content on the Website may be out of date at any time and we are not required to update it. The Website may contain errors or omissions.

3. We cannot guarantee that the Website or its content will be available. Temporary access is permitted and we have the right to remove, suspend or change any part of the website without notice.

4. You must agree to access the Website solely for your own use. You must not use any photography, videos, illustrations, branding or graphics from the Website without written permission from StrongHer Women Ltd. You must not use any part of the content on our Website for commercial purposes without obtaining a license to do so from us or our licensors.

5. You may not copy, store, distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this Website or systematically extract material from this Website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this Website or any document available through it without our prior written consent.

6. This Website should only be accessed using a computer linked to a secure network environment.

7. If you are aware of any error on this Website please contact us by email at info@strongher.co.uk and we will endeavour to correct it.

8. It is our policy to virus check documents and files before they are posted on this Website. However, we cannot guarantee that documents or files downloaded from this Website will be free from viruses. You must use virus-checking software when using this Website. We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with

(a) Any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the Website or from any third party Websites linked to this Website and;

(b) any interruptions in your access to the Website.

9. You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorised access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial- of-service attack. By breaching this clause you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this clause.

10. If you decide to access any third party Websites linked to this Website, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links purely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such Websites. You may be subject to the terms of use applicable to such third party sites.

11. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) making bookings; (iii) reviewing/changing bookings; (iv) checking class schedule information; (v) viewing trainer information (vi) transferring to other websites through links provided on this website; and (vii) making use of other facilities that may be provided on the website.

12. The use of automated or manual systems or software to extract data from www.strongher.co.uk for commercial purposes, (‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with StrongHer in which permits it access to StrongHer’s price, timetable and booking information’

12. YOUR USERNAME AND PASSWORD

1. Certain areas of our Website are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password.

2. You must not allow any other person to use your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details you must contact us at info@strongher.co.uk as soon as possible.

3. Each person is allowed to have one account and you cannot create multiple user accounts in order to benefit from any special offers or deals.

4. We reserve the right to disable any user identification code or password used to access this Website at any time if in our reasonable opinion you have failed to comply with these Conditions.

5. You shall not obtain or attempt to obtain unauthorised access to an area of this Website which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things.

6. You should be aware that some of the documents, files and other information may contain personal data subject to applicable data protection legislation. You must not use that data contrary to such legislation.

7. We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security at info@strongher.co.uk

8. If you are accessing an area of our Website protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.

13. INTELLECTUAL PROPERTY

1. All Intellectual Property Rights in or arising out of or in connection with the Website and the Services shall be owned by us. All such rights are reserved.

2. The design and layout of this Website are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.

3. Any trade marks, logos and trade names displayed on the Website ("Marks") are the property of StrongHer Women Limited, Kemp House, 152-160 City Road, London, EC1V 2NX, or other third parties. You are not permitted to download, copy, modify or use the Marks without our prior written consent or the consent of such third party who may own the Marks.

4. We and our suppliers own the Intellectual Property Rights in the software that runs this Website. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.

5. The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services and Website, the Customer's use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to the Customer.